Do you offer group discounts or can I earn a free corset by referring friends? top
Yes, we happily work with groups and referrals. Your group will have a special link (example: www.Baci-Farfalle.com/yourgroup) and when they click on it, it will automatically let them know you are saving them money, according to what you have setup with us, as well as track that the order originated from you so that you can earn free corset sets!
Some groups we work with are moms groups, social groups, spa party gals, large cosmetic doctors office, a Mary Kay team, singles group, ladies networking group, plus size empowerment groups, dance and jazz troupes, Hooters teams, and many more. Simply e-mail us from the contact page letting us know what you are looking for and we will get you all situated.
Something came up so I want to cancel the order that is already in the mail.. top
Please understand that in most cases you only have 24 business hours to cancel your order! Once we have processed your order it is shipped from here in the USA to you, or is shipped from the UK.
Either way, once it has been ordered and shipped - we can not cancel the order. There is no way for us to stop a shipment mid way to send it back! We will try everything we can, but again if it has shipped there is usually little we can do, we do however happily do free exchanges on size, color, or style!
What is your return and exchange policy? top
Due to State and Federal Regulations and the intimate or one time wear nature of our apparel items, we have very strict guidelines. It is against health codes to accept returns on panty items, even if you wear an undergarment while trying them on. We apologize, but you wouldn't want to wear an undergarment worn and returned, would you :)
On the corsets we will do an EXCHANGE ONLY - these are one time wear items, costume items, formal wear, photo shoot type of items that are 90% of the time worn only once, so please understand that we will do exchanges to help you find the perfect fit, style, or size, but do NOT offer refunds on corsets!
We will gladly make an exchange but need it returned to us exactly as we sent it, no wear marks, no perfume smell, smoke smell, etc. It must be sent back to us within 7 days. You must notify of us of intent to return within 2 days of when you receive it. http://baci-farfalle.com/pages/returnslip.htm
TIP: Please utilize the sizing information given with the item to ensure the best fit. Measure yourself honestly, without "sucking it in" too much, to reduce grief later. Most of these items are meant to be skimpy and/or cling to your body. Body shapes vary, but being realistic about which items look best on you will end up making you happier. If your measurements fall on a "borderline" size, and you would feel uncomfortable with your cleavage or behind showing - it might be a good idea to order the next larger size.
Also, keep in mind the type of fabric. Stretch knits, stretch mesh and most fishnets will have a larger degree of stretch than the stretch Lycras, stretch satins and stretch velvets. Cottons, Denim, Satins, PVC Vinyl, Patent, and Leather will have little or no stretch. Stretch Lycras, velvets and mesh fabrics, tend to cling to the body and may reveal panty and bra lines, and those monthly bulges. Heavier weight Lycras and Velvets and darker colored fabrics, may be more forgiving than lightweight or light colored fabrics.
We love helping you & so please just ask about sizing info!! Also - not sure what looks best on your body type? Looking for some tips on how to expose what you want & conceal what you don't? Just ask & we can help you :)
Do you have any coupons? I have a code but its not working? top
In some cases your coupon may not work because there is a minimum order that is associated with it, it is expired, or the coupon code was entered wrong by the coupon site user, etc.
I am thankful for our many customers who post the coupons for others to see online, but sometimes they do not think to put the minimum order amount, or they get the total savings offer wrong, or don't put the expiration date. If you are unsure, please feel free to e-mail us, and if it it is a technical mistake we will get you situated right away!
Need a coupon? Send me an e-mail and I will send you a special coupon!
Is it correct you ship out in 24hrs? How does shipping work? top
For our items that we carry in house - Our shipping time, as of November 2012, is in 48hrs of your order being made, if in stock, MONDAY-THURSDAY.
For our specialty items, custom corsets, handmade corsets, and made to order sizes - there is an additional 7-14 work day arrival time. This is still just an estimate though, as our specialty UK items do have to come through customs, so sometimes there are delays.
2 day express shipping options are available for in stock items at checkout.
How do I know my size? top
You can see our size chart here, as well as how to measure, and a printable tape.
One note about corsets (our most popular item!), is that the waist size is the most important size. Do not underestimate on the measurements, as in almost all cases as long as the waist size is correct, then the rest of the corset fits perfectly!
Please utilize the sizing information given with the item to ensure the best fit. Measure yourself honestly, without "sucking it in" too much, to reduce grief later. Most of these items are meant to be skimpy and/or cling to your body. Body shapes vary, but being realistic about which items look best on you will end up making you happier. If your measurements fall on a "borderline" size, and you would feel uncomfortable with your cleavage or behind showing - it might be a good idea to order the next larger size.
We love helping you & so please just ask about sizing info. Also - not sure what looks best on your body type? Looking for some tips on how to expose what you want & conceal what you don't? Just ask & we can help you :)
All of our corset information is listed here - http://baci-farfalle.com/pages/corsetinformation.htm
Our size Chart - http://baci-farfalle.com/pages/size.htm
How To Put On Your Corset & TuTu (Read before getting your items!) - http://baci-farfalle.com/pages/corsetwearing.htm