 
I work with diva's everyday..can I offer my group a special discount? TOP
Yep - you sure can! In fact I would love to offer your group not only a discount of 20% (not applicable with other offers), but also offer you a special bonus program for sending them our way. Your group will have a special link (example: www.Baci-Farfalle.com/yourgroup) and when they click on it, it will automatically let them know you are saving them 20%, and calculate the savings before checkout!
At the same time, when we receive the order- we will know it came from your group! For every $50's placed in orders, we will credit you $5 toward products :) (The average order I get is over $100!)
Some groups we work with are moms groups, social groups, spa party gals, large cosmetic doctors office, a mary kay team, singles group, ladies networking group, plus size empowerment groups, and many more!
PS - We only ask that you have a group of at least 10 ladies and that we are able to add them to our newsletter.. also, we don't discriminate against our wonderful male friends, so if you have a group that is interested- bring them on! What lines do you carry? TOP
We carry many lines including some that are special order per your requirements!
* Elegant Moments
* Sensual Mystique
* Baci & Farfalle
* Carol Maloney (as seen in Neimun Markus, Bloomingdales, etc.)
* Opals & Ice
* PL
* Escante
* Fantasy
* Vacodo
WHAT IS YOUR RETURN & EXCHANGE POLICY? TOP
Due to State and Federal Regulations and the intimate or one time wear nature of our apparel items, we have very strict guidelines. It is against health codes to accept returns on panty items, even if you wear an undergarment while trying them on. We apologize, but you wouldn't want to wear an undergarment worn and returned, would you :)
On the corsets we will do an EXCHANGE ONLY - these are one time wear items, costume items, formal wear, photo shoot type of items that are 90% of the time worn only once, so please understand that we will do exchanges to help you find the perfect fit, style, or size, but do NOT offer refunds on corsets!
We will gladly make an exchange but need it returned to us exactly as we sent it, no wear marks, no perfume smell, smoke smell, etc. It must be sent back to us within 7 days. You must notify of us of intent to return within 2 days of when you recieve it. We will then send you directions on how to return it, and if possible go ahead & order your exchange for you :)
TIP: Please utilize the sizing information given with the item to ensure the best fit. Measure yourself honestly, without "sucking it in" too much, to reduce grief later. Most of these items are meant to be skimpy and/or cling to your body. Body shapes vary, but being realistic about which items look best on you will end up making you happier. If your measurements fall on a "borderline" size, and you would feel uncomfortable with your cleavage or behind showing - it might be a good idea to order the next larger size.
Also, keep in mind the type of fabric. Stretch knits, stretch mesh and most fishnets will have a larger degree of stretch than the stretch lycras, stretch satins and stretch velvets. Cottons, Denim, Satins, PVC Vinyl, Patent, and Leather will have little or no stretch. Stretch Lycras, velvets and mesh fabrics, tend to cling to the body and may reveal panty and bra lines, and those monthly bulges. Heavier weight Lycras and Velvets and darker colored fabrics, may be more forgiving than lightweight or light colored fabrics.
We love helping you & so please just ask about sizing info!! Also - not sure what looks best on your body type? Looking for some tips on how to expose what you want & conceal what you don't? Just ask & we can help you :)
Help - My Coupon Is Not Working! TOP
In some cases your coupon may not work because there is a minimum order that is associated with it, it is expired, or the coupon code was entered wrong by the coupon site, etc.
I am thankful for our many customers who post the coupons for others to see online, but sometimes they do not think to put the minimum order amount, or they get the total savings offer wrong, or don't put the expiration date :) If you are unsure, please feel free to e-mail us, and if it it is a technical mistake we will get you all squared away!
HOW DOES SHIPPING WORK? TOP
For items that we carry in house (I keep over 200 items in stock!) they are shipped out from here in Dallas TX.
For items that come from the UK - there is a 7-14 work day arrival time with our DISCOUNT shipping option, a 10 day or less arrival time with our REGULAR shipping and 5 day estimated delivery time with our PRIORITY shipping. This is still just an estimate though, as our specialty UK items do have to come through customs, so sometimes there are delays.
For items that a fellow USA provider supplies - they will come from LA or NYC and will arrive to you according to the shipping method you chose.
Express & Overnight shipping options are available for in stock USA items.
Items Coming From The Manufacture - If your item is coming from outside the USA, it will in a small majority of cases come directly to your door, but usually the order will come to us in that weeks shipment, and we will turn around and ship out too you with a tracking number supplied :)
*** As a part of our earnest desire to provide wonderful customer service too you, if you have ordered a corset that is not shipped in the given time frame, we will REFUND YOUR SHIPPING & provide you with a $25 in store credit! Simply send us an e-mail and let us know. We appreciate you!
*** Please understand though that we are very upfront about shipping times, and that once we have it shipped in the appropriate time we gave, we are responsible for delivery confirmation only.
SHIPPING OPTIONS ARE HERE - -> http://baci-farfalle.com/category_129/-CHOOSE-SHIPPING-HERE-.htm
How do I know my size? TOP
You can see our size chart here, as well as how to measure, and a printable tape.
One note about corsets (our most popular item!), is that the waist size is the most important size. Do not underestimate on the measurements, as in almost all cases as long as the waist size is correct, then the rest of the corset fits perfectly!
Please utilize the sizing information given with the item to ensure the best fit. Measure yourself honestly, without "sucking it in" too much, to reduce grief later. Most of these items are meant to be skimpy and/or cling to your body. Body shapes vary, but being realistic about which items look best on you will end up making you happier. If your measurements fall on a "borderline" size, and you would feel uncomfortable with your cleavage or behind showing - it might be a good idea to order the next larger size.
We love helping you & so please just ask about sizing info!! Also - not sure what looks best on your body type? Looking for some tips on how to expose what you want & conceal what you don't? Just ask & we can help you :)
I ordered my corset on Saturday night now its Tues. - where is it? TOP
We really really love our customers, but please keep in mind that we are small boutique, and we do can not work 24/7 :) This means that if you made an order from 1pm on Friday to midnight on Sunday, it won't be received by us usually until Monday, sometimes Tuesday. There is a 48 hour processing time, and then according to what shipping you chose, the shipping time.
If at all possible, we try to process all orders from the weekend by Monday night or Tuesday morning. In some cases, if we see your order and it's in stock, and we are crazy and checking on things at 5am on a Sunday morning, then we may be able to have your item packaged and shipped by Monday. All we ask is that you understand we are a small specialty boutique that works M-F :) I sent an e-mail at 7pm and now its 9 am and I sent another, why are you ignoring me? TOP
We aren't - I promise! I can't repeat enouph that we love what we do, and love working with our customers, but we are a small boutique business that does not have a 24/7 call center.
Please give us ample time to answer your e-mail :) In most cases all e-mails are answered ASAP. However on busy shipping days, over the weekend, and if your e-mail was sent during the evening or wee hours of the morning, we won't be able to answer it till the next day :) Something came up so I want to cancel the order that is already in the mail.. TOP
Please understand that in most cases you only have 24 business hours to cancel your order! Once we have processed your order it is shipped from here in the USA to you, or is shipped from the UK.
Either way, once it has been ordered and shipped - we can not cancel the order. There is no way for us to stop a shipment mid way to send it back! We will try everything we can, but again if it has shipped there is usually little we can do. I returned my item for an exchange, and now 3 days later, I don't have a new one in my hands? TOP
I returned my item for an exchange, and now 3 days later, you must be holding my return hostage! We very gladly do exchanges! We do ask though that you give us time to process your return. If you have delivery confirmation, it may say that we recieved the item say Friday afternoon, but we may not have actually been able to open it and process it until the next Wed.
OK so it has been five days where is my item? Once we have processed your return, if your new item is not in stock - the same shipping times apply :) If available, and you need it faster, then please let us know and we will bill you for the priority shipping time :)
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