Do you need to exchange an item?
Not a problem - we happily except exchanges for both different sizes and different styles, to ensure that you get the best possible style and fit for your needs. - You have unheard of 90 days from date of purchase!
First - make sure that you have e-mailed orders@baci-farfalle.com to let us know your intent to return, and why, so that we can issue you a RMA ORDER ID - you must have this!
Second - Fill out this form, print up, and package along with your returned item.
Third- Simply send back too address provided in e-mail..
1.) We highly suggest you send it with delivery confirmation (usually only .32 cents or so), in the event that we don't receive it or it is lost by USPS, you will have proof shipment!
2.) All returns MUST have an RMA ORDER ID and MUST be returned to the returns address here, we are not able to track items without a RMA number, or that are NOT sent to the returns address listed above!
3.) If you e-mailed us and we said we will simply send you the replacement of your choice, you do not need to do anything more! No need to send back the item, your new item will be on it's way.
Please make sure you fill out/print up the following form, and include with your return :)
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Have A Wonderful Day!
NOTE: Items must be unused, unworn, and returned to us with the laces laced up, everything folded back together, intact, and NO wear marks, stretching marks (that make it appear worn), no smoke smell, perfume, etc. We have been receiving many items that appear worn, smell of smoke, and/or are received weeks and literally months later. We have up to this point not turned down any item, however with the influx of this, as of October 2016, we want to be very clear as to what the expectations are for when you exchange your item - Thank You SO Much :)
You may not return an item if it is has been used, washed, damaged, worn, has perfume, wear marks, smoke smell, pet hair, has been specifically noted as FINAL SALE or if the tags are removed.
You may return an item for any reason! Your satisfaction is our mission - it could be because you don't like the way it feels, looks, fits, the exact color, or what you needed it for has already passed. Please understand that due to the intimate nature of the items, and that they are special wear and special occasion items, we do store credit or exchanges only.
At our discretion, we usually will do an even exchange. In some cases we are not able to (it sometimes depends on specific designers and if it is a custom made size, or if your item is $8 and you are trying to exchange it for an $80 item) and will invoice you for the remaining amount. We try to do everything we can to make your transactions as easy as possible!
We will pay the return shipping costs, usually by refund back to your card, if the return is a result of our error or if you received an incorrect or defective item(s). All of the above details still apply, please read all of the above details so your return will not be rejected. You have 2 days from the day the order was received to report it as being damaged. We will not accept any error/damaged item(s) after this 2 day period for return. No exceptions. If you notice an item is defective and its been more than 2 days since delivery, we cannot replace the item. If the item is damaged during wear, we cannot replace the item. If you do not notice a damage until you remove the tags and/or wear it, we cannot replace the item.
Why Do You Only Do Exchanges or Store Credit:
We don't like to air dirty undies (lol), but we pride ourselves in being upfront with our amazing customers - We try to keep everything affordable and appreciate that by abiding to these policies we are able to do that. Almost all of our products are one time wear, special event wear, items used just to take pictures, formal wear, costume wear and bedroom wear. Unfourtantly many returns are made after the item has been used for one of those reasons and then a return is attempted. In business since 2007, we noticed a huge influx of this in 2013 to now. 90% of the returns were obviously worn, and in addition we saw a weird trend of customers tagging us or linking to us, or simply mentioning us in a social media post, in order to get a corset coupon code, or win a free corset, wearing the corset out to a club or a special shoot, the same corset they returned. Also all corsets and lingerie are considered to be of intimate nature and can not be put back on rack. We appreciate you understanding! We love our customers and will bend over backwards for you and appreciate you understanding our terms and choosing us to outfit and accent your beautiful self!