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After you have made your order..
After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this will be the only acknowledgment that you receive when ordering online, it is important that you accurately provide your e-mail address. While we make every effort to have many of the merchandise in stock, many of our items are coming from our overseas manufacture, especially items 2X-6X.
As of lately, due to so many orders (shout out to our customers!) items being in stock are the exception rather then the rule, as we are not able to keep items stocked fast enough. So when making your order, unless it is an item that specifically states that it is ready to ship from us, then it will be coming from our warehouse - again in 14 business days approximately :)
Please call if you have any questions or have not received an order confirmation via e-mail :)
1-877-77-LINGERIE
Delivery & Shipment Info.. PLEASE READ CAREFULLY :) xoxo
Depending upon the delivery service selected, domestic shipments may take up to 6 days to be delivered from the United States Postal Service. Unless otherwise asked we ship using USPS Priority in the USA. This is for IN HOUSE/IN STOCK items ONLY!
Again this is normally, we are not responsible for a longer delay by the post office!
For items that are coming from our overseas warehouse, items are normally received direct from the manufacture in about 14 - 16 BUSINESS DAYS. Please understand that this is not a guarantee but a strong expectation. Baci & Farfalle Lingerie will provide you with the best online customer service possible, simply shoot me over an e-mail and I will be happy to help - However I am NOT able to reply to shipping questions unless it has been 21 days since you made your order, or you are simply making sure that yes the order has gone out (though I do e-mail you a confirmation of this).
Also - as a courtesty for our wonderful customers, if your item does not arrive in 18 business days - we will provide you with a shipping refund and a $20 in store credit! This is our way of saying thank you for choosing us - you are appreicated!
How To Track Your Order!
Please note, once orders have been shipped, they may be tracked by visiting http://www.usps.com/and entering the tracking number provided within the order's notes as well as sent to each customer via email upon shipping. THIS IS FOR IN HOUSE ITEMS ONLY.
Items coming from our overseas warehouse DO have a tracking number, but it is not even updated until it is in your home state post office. Also it exchanges hands between carriers (EMS is delivered by your postal carrier), and so the tracking number is kept as a confirmation of delivery only - not as a tracking device of where the package is. This means that on items coming from our manufacture out of country, the tracking number is not auto provided - as the post office does not provide us with it until the items are in the US :) THEN it is given the tracking number for delivery confirmation :)
As of lately, due to so many orders (shout out to our customers!) items being in stock are the exception rather then the rule, as we are not able to keep items stocked fast enough. So when making your order, unless it is an item that specifically states that it is ready to ship from us, then it will be coming from our warehouse - again in 14 business days approximately :)
Our Return Policy :)
Most items purchased from Baci & Farfalle Lingerie may be exchanged within 7 days from the date the order is confirmed to arrive to you the customer. The merchandise must be in new condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, items that smell of deodorant, perfume, or smoke, nor prepackaged items that have been opened and, therefore, made unsaleable, bath items, costumes, or items after that arrive back to us after 7 days!
Customers are responsible for return shipping charges. We recommend returns be sent via USPS with delivery confirmation. Exchanges will be issued within 14 Business Days of receipt of item(s).
Due to the nature of our business (selling items that many times have a one time use for a special occasion, modeling shoot, part of a prom dress, costume, etc.), We Do EXCHANGES ONLY.
Orders which received free shipping and are returned for an exchange will be charged a shipping fee of $7.00 or less. This may be waved in some circumstances :)
Holiday Return Policy
We recognize that an extended Exchange Policy is required for Christmas and Valentine's Day, traditional gift giving holidays, etc.. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day for an exchange only. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply. We want to work with you, so please just call us or e-mail us if you have any questions!!
Privacy Policy
Protecting your personal information is important to us. We promise never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent.
Corsets
Most of our corsets are considered "fashion corsets". This means that they are meant less for heavy waist training and more for making your shape curvy and luscious with fashionable, gorgeous designs! The majority of our corsets do have steel boning, but this is not to be confused with whale boning or double stitched, heavy steel boned, custom fit corsets! These such corsets run in the range of $200+. If that is what you are looking for, we do have a custom corset service, but the corsets you see on the site are not custom waist trainers, custom fitted, or in the $200+ range :)
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