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After you have made your order..
E-MAIL CONFIRMATION - After you have submitted your order you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this may be the only acknowledgment that you receive when ordering online, it is important that you accurately provide your e-mail address.
E-MAIL UPDATES - Unless specifically asked, we do not provide step by step updates. If your order is coming from the USA, or after being received in the USA is then shipped too you, you will receive an e-mail with your tracking number. If we have questions about your order, or need to notify you of a chance, we will e-mail first, then call.
PROCESSING TIME - Once we receive your order, it can take up to 48 hours to process. Most of the time we are able to process it within the day, but this is not a guarantee, so we do list 48 hours as the expected processing time.
AFTER HOURS ORDERS - If you have made your order after 3pm M-Th, over a holiday, or after 12pm on Fridays - your order will be received in the order que as if it came through the next business day, in most cases.
Delivery & Shipment Times..
SHIPPING TIME - Your order will arrive depending on the shipping method chosen at checkout.
IN STOCK ITEMS- Come from our shoppe here in Dallas, our sister suppliers in NYC, Colorado, or Florida. Unless otherwise asked we use USPS first class, priority, or overnight, according to your chosen shipping method. For orders coming from the USA a tracking number is provided!
TRACKING IN STOCK ITEMS - Please note, once orders have been shipped, they may be tracked by visiting http://www.usps.com and entering the tracking number provided within the order's notes as well as sent to each customer via email upon shipping.
GETTING YOUR ORDER EARLY - Many times, even if you have chosen the regular shipping method, you will receive your IN STOCK item within a few days if we have it close at hand.
TRACKING OUT OF STOCK ITEMS - Items coming from our overseas warehouse have a tracking number that is used for delivery confirmation only. The delivery confirmation number is not usually updated until it is in your own post office. Also it exchanges hands between carriers (RAM and EMS is delivered by your postal carrier), making it difficult to accurately track while in transit, so again, this number is kept as a confirmation of delivery only - not as a tracking device of where the package is.
If you are in the USA and it has been 18 business days since it was shipped, and you have not received your package, we will contact the post office with the customs ID and be able to check if the item was in fact delivered, returned, waiting at the post office, or not delivered (ie lost in transit). We are able to get confirmation one way or the other and will have customs/RAM fax over the details. This does take time though, and includes contacting the manufacture and having them contact customs, then waiting for the response.
What if your item is lost in transit, returned at customs, etc.? - If you item has not been received, we will gladly re-ship, as well as refund your shipping cost.
Items arriving outside the USA - If your item is being shipped overseas to you (to any non USA address), it may take longer then normal. We can not guarantee the time it will get there! We will start an investigation of where the package is after 28 business days.
SHIPPING REFUND - a courtesy for our wonderful customers, if your item does not arrive in 18 business days - we will provide you with a shipping refund and a store credit good on your next order!
This is our way of saying thank you for choosing us - you are appreciated!
EXCHANGES - We happily exchange most items purchased, if exchanged within 7 days from the date the order is confirmed to arrive to you the customer. The merchandise must be in new condition, with all tags attached (if provided), and in its original packaging. We cannot accept returns of soiled items, items that smell of deodorant, perfume, or smoke, nor prepackaged items that have been opened and, therefore, made unsaleable, bath items, costumes, or items after that arrive back to us after 7 days!
Please understand that we do not provide refunds, but exchanges or credit only, for items that became defective because of wearing, items with slow shipping time (we are not responsible for post office delivery times, only that it was sent and will gladly resend as well as refund shipping if your item was lost in transit or arrived after 18 business days), or items that need to be exchanged due to size claims. Again though - we will gladly provide exchanges! This policy protects us from fraudulent claims due to the one use nature of our items.
EXCEPTIONS - We will gladly refund your item if your item was defective or if the wrong product was sent!
CLEARANCE ITEMS - If you note on the $25 and under page, those items are not all applicable for exchanges. Please read the information provided.
WHOLESALE ITEMS - We do not provide exchanges for wholesale orders. Please choose your sizes and items carefully to work with the market you are targeting.
MAIL RETURNS - If an item is returned to us due to non-pickup or a wrong address we will re-ship the item.. Failure to accept package does not constitute a refund. If you do not pick up your package or sign for your package and it is returned to us, we will resend to you.
IF A RETURN IS GRANTED - Your shipping fee is not included in any return fee back to your card or paypal account. You will not be refunded any taxes or any shipping fees, only the exact amount of the item.
NOTE - We provide free shipping on exchanges - that means that we will resend your item free of charge!! Your exchange will be sent via regular shipping (14 business days after processing) unless specified by customer. If customer requests faster shipping, our normal shipping charge for that time frame will be charged to the customer.
NOTE 2 - You the customer are responsible for returning your item to us in a timely manner! You are responsible for all shipping charges. We do not pay for the item to be returned to us.
Holiday Return Policy..
We recognize that an extended Exchange Policy is required for Christmas and Valentine's Day, traditional gift giving holidays, etc.. Items purchased, therefore, from November 1st through December 24th may be returned up to 15 days after Christmas Day for an exchange only. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply. We want to work with you, so please just call us or e-mail us if you have any questions!!
Privacy Policy..
Protecting your personal information is important to us. We promise never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent. Please understand that in some cases your address is given to the manufacture/product supplier, in order to get your item shipped, your shipping information will be provided to the shipping company, and our 3rd party payment processor is who processes your payments, and will have access to your information, as is true with any purchase made from any company.
Understanding Our Corsets..
Most of our corsets are considered "fashion corsets". This means that they are meant less for heavy waist training and more for making your shape curvy and luscious with fashionable, gorgeous designs! The majority of our corsets do have steel spiral boning, and steel busks, or hard PVC boning. This is not to be confused with whale boning or double stitched, heavy steel boned, custom fit corsets! These such corsets run in the range of $200+. If that is what you are looking for, we do have a custom corset service, but the corsets you see on the site are not custom waist trainers, custom fitted, or in the $200+ range :)
Contact Information..
Customer Concerns
Mr. Kelly James
kelly@baci-farfalle.com
General Assistance/Pre-Sales/Order Needs
Marsha & Jen Robinson
orders@baci-farfalle.com
Marsha Robinson
marsha@baci-farfalle.com
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