Post Order Info - http://baci-farfalle.com/pages/ordercompleted.htm
E-MAIL CONFIRMATION - After you have submitted your order you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this may be the only acknowledgment that you receive when ordering online, it is important that you accurately provide your e-mail address.
E-MAIL UPDATES - We do not provide step by step updates as our system is manual and not auto generated. If your order is coming from the USA, or after being received in the USA is then shipped too you, we ALWAYS get a delivery confirmation number, but it is not auto-sent to you, as our system does not provide that unless you payed with paypal - and they notify you via their automatic system.
PROCESSING TIME - Once we receive your order, it can take up to 48 hours to process Mon-Thu.
AFTER HOURS ORDERS - If you have made your order after 2pm M-Th, over a holiday, or on a Friday - your order will be received in the order Que as if it came through the next business day.
Delivery & Shipment Times..
REGULAR ITEMS - Come from our shoppe here in Dallas, or our sister shoppe in Florida, and 90% of the time arrive in just a few days! During the holidays, times are longer, but we do our best to turn orders over asap, and sent them out speedily :)
FREE SHIPPING ITEMS (Backorder & Special Order) - Backorder and special order items coming from our overseas warehouse have a tracking number that is used for delivery confirmation only. The delivery confirmation number is not usually updated until it is in your own post office. Also it exchanges hands between carriers (RAM and EMS is delivered by your postal carrier), making it difficult to accurately track while in transit, so again, this number is kept as a confirmation of delivery only - not as a tracking device of where the package is. If you do not receive your package within 21 days, we will do a search with the customs receipt to find out if there is an issue. If so, we will re-ship the item to you.
Items arriving outside the USA - If your item is being shipped overseas to you (to any non USA address), it may take longer then normal. We can not guarantee the time it will get there! We will start an investigation of where the package is after 28 business days.
EXCHANGES - We happily exchange most items purchased, if exchanged within 7 days from the date the order is confirmed to arrive to you the customer. The merchandise must be in new condition, with all tags attached (if provided), and in its original packaging. We cannot accept returns of soiled items, items that smell of deodorant, perfume, or smoke, nor prepackaged items that have been opened and, therefore, made unsaleable, bath items, Costume's, or items that arrive to us after 7 days!
Please understand that we do not provide refunds, but exchanges or credit only.
THIS INCLUDES - items that became defective because of wearing, items with slow shipping time (we are not responsible for post office delivery times, only that it was sent and will gladly resend as well as refund shipping, or items that need to be exchanged due to size needs. Again though - we will gladly provide exchanges, as well as in some cases an additional free corset if there was a problem! HOWEVER we will not provide refunds, as all of our items are special need items, and many are used for one time occasions, picture shoots, quick use, etc.
WHOLESALE ITEMS - We do not provide exchanges for wholesale orders. Please choose your sizes and items carefully to work with the market you are targeting.
MAIL RETURNS - If an item is returned to us due to non-pickup or a wrong address we will re-ship the item.. Failure to accept package does not constitute a refund. If you do not pick up your package or sign for your package and it is returned to us, we will resend to you.
NOTE - We provide free shipping on exchanges - that means that we will resend your item free of charge!! Please understand that we process returns as they come in, we do not guarantee that we will get to your return in a specific time frame, it can take up to two weeks for us to process and re-order your item.
You the customer are responsible for returning your item to us in a timely manner! You are responsible for all return shipping charges. We do not pay for the item to be returned to us.
Holiday Return Policy
We recognize that an extended Exchange Policy is required for Christmas and Valentine's Day, traditional gift giving holidays, etc.. Items purchased, therefore, from November 1st through December 24Th may be returned up to 15 days after Christmas Day for an exchange only. Similarly, items purchased from January 1st through February 13th may be returned up to 15 days after Valentine's Day. All other terms for returns apply.
HALLOWEEN - Please be aware that we DO NOT OFFER CASH REFUNDS. We will happily exchange the item for you, with no problem, for a different size, style, or color! We do happily refund shipping if it took longer then advised, and will try to accommodate you in any way possible (in most cases overnighting the exchange at our cost to help), but please be aware of this before ordering for Halloween, as this is a firm policy, and protects us from the many fraudulent orders/customers during this season.
Protecting your personal information is important to us. We promise never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent. Please understand that in some cases your address is given to the manufacture/product supplier, in order to get your item shipped, your shipping information will be provided to the shipping company, and our 3rd party payment processor is who processes your payments, and will have access to your information, as is true with any purchase made from any company.
Understanding Our Corsets..
Most of our corsets are considered "sturdy fashion corsets". This means that they are meant less for heavy waist training and more for making your shape curvy and luscious with fashionable, gorgeous designs! The majority of our corsets do have steel spiral boning, and steel busks, or hard PVC boning. This is not to be confused with whale boning or double stitched, heavy steel boned, custom fit corsets! These such corsets run in the range of $200+. If that is what you are looking for, we do have a custom corset service, but the corsets you see on the site are not custom waist trainers, custom fitted, or in the $200+ range. We are very upfront about what to expect from our items, and are very happy to answer any questions.
VERY IMPORTANT LINKS
All of our corset information is listed here - http://baci-farfalle.com/pages/corsetinformation.htm
Our size Chart - http://baci-farfalle.com/pages/size.htm
How To Put On Your Corset & TuTu (Read before getting your items!) - http://baci-farfalle.com/pages/corsetwearing.htm
What to expect after you place your order, tracking, items come in two packages, and other very important info- http://baci-farfalle.com/pages/ordercompleted.htm
TIPS: FOR BEST FIT take off 2 inches (from your measured natural waist) unless you are a "firm apple" shape.... If you are wanting the BEST TUMMY COVERAGE go with a Longer Corset... If you are worried about AMPLE CHEST ROOM for wearing out and keeping the girls lifted and voluptuous go for a Longer Corset (they have sweetheart busts).... if you are WANTING THE FIRMEST HOLD FOR A REDUCED WAIST, go for a Tapestry or Steel Busk Long Line Corset... If you are WANTING A SMALL CHEST TO LOOK LARGER, go for a corset with cups.....If you are worried about LOOKING GOOD IN A TUTU you can wear tights or leggings with lace shorts or booty shorts over, then the tutu over that, so you can rock any look and feel confident!
Example of long line, steel busk, sweetheart bust, corset